Privacy Policy

At Rheia, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, book an appointment, or use our services.

By using this website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information when you:

• Complete a contact form
• Request an appointment
• Subscribe to our communications
• Contact us by email, phone, or through the website
• Use our online booking system
• Interact with our website

This information may include your name, email address, phone number, appointment details, and any information you choose to provide in a form or message.

Because Rheia provides health-related services, some information you provide may be considered sensitive personal or health-related information.

2. How We Use Your Information

We may use your information to:

• Respond to your inquiries
• Schedule, confirm, or manage appointments
• Provide services and patient support
• Communicate important information about your appointment or care
• Improve our website and services
• Meet legal, regulatory, and professional obligations
• Protect the safety, security, and integrity of our website and clinic operations

We only collect personal information that is necessary for the purposes identified.

3. Online Booking and Third-Party Tools

Rheia may use third-party platforms for appointment booking, payments, communications, analytics, or website functionality.

These providers may collect or process personal information on our behalf. We take reasonable steps to work with providers that protect personal information appropriately.

However, each third-party platform may also have its own privacy policy and terms of use.

4. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve your browsing experience, understand how visitors use the website, and support website performance.

You can adjust your browser settings to refuse or delete cookies. Some parts of the website may not function properly if cookies are disabled.

5. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

However, no method of online transmission or electronic storage is completely secure. We cannot guarantee absolute security.

6. Sharing of Personal Information

We do not sell your personal information.

We may share personal information only when necessary, including with:

• Healthcare professionals involved in your care
• Administrative staff who support clinic operations
• Third-party service providers who help us operate the website or manage appointments
• Regulatory, legal, or professional authorities when required by law
• Emergency services when there is an immediate risk to health or safety
• 7. Health and Safety Situations

In certain situations, Rheia may be required or permitted by law to disclose information to protect the health, safety, or well-being of an individual or others.

Any such disclosure is handled carefully and in accordance with applicable laws and professional obligations.

8. Quebec Bill 23 Notice

Information provided on this website regarding Quebec Bill 23 is for general informational purposes only. Bill 23 is a proposed Quebec law intended to better support individuals whose mental state may present a risk to their own safety or the safety of others. It was introduced at Quebec’s National Assembly on March 24, 2026.

This information does not constitute legal, medical, psychiatric, or professional advice. Because laws, regulations, and clinical obligations may evolve, we recommend speaking with a qualified healthcare professional, legal professional, or consulting official Quebec government sources for guidance specific to your situation.

If you or someone else is in immediate danger, please call 911 or go to the nearest emergency department.

9. Retention of Personal Information

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable legal, regulatory, or professional obligations.

When personal information is no longer required, we take reasonable steps to securely destroy, delete, or anonymize it.

10. Your Rights

Depending on applicable laws, you may have the right to:

• Access the personal information we hold about you
• Request a correction to your personal information
• Withdraw consent, where applicable
• Ask questions about how your information is used
• File a privacy-related complaint

Quebec’s privacy framework requires businesses that collect personal information through technological means to provide a confidentiality policy in clear and simple language.

11. Privacy Contact

For questions about this Privacy Policy or how your personal information is handled, please contact:

• Rheia
• Email: info@rheiaskin.com
• Phone: 514-884-7546
• Address: 8000 Decarie Bd, Suite 310, Montreal QC, H4P 2S4